Policies/ contact us

Contact us

If you have any questions please contact us through email at fatkidrc@yahoo.com we try to respond to all emails within 24 hours.

You can also call or text us at 914-275-2963 we are located in New York and operate from 9am-5pm EST Monday through Friday. We will contact you back as soon as possible. 

Of course can always send us a message through Facebook too from our Facebook page www.facebook.com/fatkidrc16

 

Disclaimer & Return Policy

Website Disclaimer
In regards to product descriptions, product labels, individual product facts and various other informational content found throughout our website and included pages, we try our best to provide current and accurate information. If typographical errors appear on or within our website, we sincerely apologize and appreciate all help in identifying such errors so as to correct them as quickly as possible. Nonetheless, fat kid rc cannot be held responsible for typographical errors and assumes no responsibility for said errors.
Returning Items
We want you to be completely happy with your purchases. So we do everything we can to assure you get the exact merchandise you order, delivered on time. If for any reason you are not satisfied with your order, we will be happy to accept returns within  5 days under the following guidelines
 
Returns Policy
Returned merchandise must be in unused condition and in its original packaging. 
 
When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages.
Please contact us for a return authorization number. Freight charges will not be refunded. The customer is responsible for insured shipping back to our shop.
Returns sent COD will not be accepted.
Fat Kid RC reserves the right to charge a 25% restocking fee on any merchandise returned for credit.
Please contact fatkidrc@yahoo.com
 
Defective Merchandise
If you believe you receive defective merchandise, please email at fatkidrc@yahoo.com for return instructions. Defects found after the product is in use usually fall under manufacturer's limited warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you. 
Refused Shipments
Refused or returned shipments in which Fat Kid RC incurs additional shipping fees will be assessed on the return credit.
 
 
Damaged Merchandise
If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us or email at fatkidrc@yahoo.com immediately. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.
 
Lost Boxes
If you feel a box has been lost in transit, please email at fatkidrc@yahoo.com with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 30 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.
 
 
Missing Parts
Should you receive merchandise that is missing a part, please email at fatkidrc@yahoo.com. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer’s request, we may direct the information or your call directly to the manufacturer. 
Shipping policy
We try to ship our products within 48 business hours Monday through Friday. Don't ship on weekends. Unless otherwise noted for example in the preorders they have no shipping dates in them as we are waiting for the stock to come in.
If a product is out of stock at time of order we will shoot you an email and let you know and normally offer a refund or store credit right away.
Shipping for our products are normally included in the cost if shiped within the lower 48 continuous states. 
 
Shipping times can vary depending on the location. We try to ship out of the closest warehouse to the destination. Normally shipments take at most 5 business days to arrive at their destination within the lower 48 states.
We try to get you your products within 2-5 business days.